General Terms of Sale

Article 1: Application of the General Terms of Sale

These General Terms of Sale (referred to as GTS) apply to the services provided by Hotels within the framework of the Corporate Accommodation Agreement for 2023 (referred to as Agreement) concluded between the Service Provider and the Client.


Article 2: Definitions

In the GTS these terms shall have the following meaning: Client means the company signing the Agreement and accepting the GTS.
Beneficiary means the natural person in whose name the reservation is made. The Client’s employees, certified partners (as specified in Appendix 2) and persons travelling together with the aforementioned may be Beneficiaries.

Hotel means the facility operated by Accor HotelServices Magyarország Kft. on the grounds of the hotel management agreement signed with Accor-Pannonia Hotels Zrt.


Article 3: Informing the beneficiaries

Client formally undertakes to inform the Beneficiaries of the terms of the Agreement and receive their acceptance of the clauses, which shall directly apply to them.


Article 4: Ordering

Orders can only be placed in writing either by telefax, e-mail, letter, or through ACCOR reservation services or GDS.
Orders are considered valid only, if the Service Provider has confirmed them in writing.

The modification or termination of an order or a contract concluded in relation with an order can also be done in writing only.


Article 5: Reservation

Reservations are confirmed according to availability. Rates will be applied providing that the Beneficiaries will be identified as such at the time of reservation and check-in.

Rooms are available from 3 pm (arrival date) (except for exceptional cases) and must be vacated no later than 12 noon (departure date).

In case of early or late arrivals, the Hotel should be notified of the arrival time directly.


Article 6: Reservation guarantee

Reservations are guaranteed until 6 pm. After 6 pm, the availability of the room is not guaranteed unless the Client:

  • addresses a writing (letter, fax or email) specifying the hour of arrival of the Beneficiary,
  • pays whole or part of the price of the room,
  • gives its credit card number, which will authorise the Hotel to debit the price of one night in case of no-show.

A reservation guarantee is maintained until 12 noon the following date.


Article 7: Cancellations

Reservations can be cancelled directly to the Hotels until 6 pm, one the arrival day. A cancellation number confirming the cancellation should be requested.


Article 8: No-shows

Any guaranteed reservations not cancelled before 6 pm one the arrival day, will be considered as a no-show and charged at the negotiated room rate for the first night.


Article 9: Transfer

In extraordinary cases, or in case of force majeure, Service Provider maintains the right to provide accommodation to the Beneficiary in another, same category Hotel without any price increase after conciliating with the Client. In such cases the costs of the transportation of the Beneficiary to the other Hotel are borne by the Hotel making the transfer. The Client shall be notified about the changes immediately, but if possible, at least within 48 hours before the arrival. Neither the Beneficiary nor the Client shall be entitled to claim any compensation in any form.


Article 10: Rates

The Hotel reserves the possibility of modifying the proposed rates in the case of a change in the legal regulations (i.e.: law or decree of local government) liable to incur a variation in their prices (eg.: introduction of a new tax). Rates are non-commissionable.

Moreover, the Hotel reserves the right to modify the prices specified in Appedix 5., if the rooms of the Hotel subject to reservation gone through an entire renovation. Service

Provider notifies in advance in written the Client on the renovations, on the room types that can be reserved following the renovations and on the related prices.


Article 11: Complaints

To be taken into account, any complaint relating to the hotel service provided should be directly sent by the Client to the Hotel in question within 8 days starting on the departure of the Beneficiary.


Article 12: Force majeure

Each party should inform the other as soon as possible in the case of occurrence of a case of force majeure preventing it from fulfilling all or part of its contractual obligations. Cases of major force can be such as act of governmental authority, war, arbitrary decision, natural disaster or fire.Unless otherwise agreed between the Parties, if the force majeure event persists for more than thirty (30) days, either Party may terminate the Agreement upon a thirty (30) days’ notice in writing.


Article 13: Confidentiality

Parties agree that all the provisions of the GTS and the Agreement, and all information relating to their performance are considered as business secrets and to be held in confidence. Client is obliged to treat the rates of the service, the codes used to obtain the service (including e-card, reservation number) as strictly confidential and not to disclose or make it available to third parties unless the express, previous, written permission of the Service Provider.

In this article Third parties mean any natural or legal persons who are not the Parties or the Beneficiaries.

In case of any breach of the obligation of confidentiality by the Client, Service Provider is entitled to claim all damages related to such breach.


Article 14: Invoicing, payment terms

The Hotel can only charge for prices on the invoice towards the Client that had been ordered and comply with the terms of the Agreement. Invoicing is done in Hungarian Forints.

If the price of the service is quoted in foreign currency, the exchange rate used for conversion is the official central exchange rate of the National Bank of Hungary (Magyar Nemzeti Bank) on the previous day before the Beneficiary’s arrival.


Article 15: Partial invalidity

If any provision of the GTS, or the Agreement is invalid, void or (declared by the court to be unenforceable), the remaining provisions of the GTS or the Agreement shall continue in full force and effect, unless the Parties would not have concluded the Agreement without the invalid/ unenforceable provision.

Parties undertake to start negotiations to replace the invalid provision with a valid provision.
This GTS is prepared in Hungarian and English, in case of any discrepancies between the two versions, the Hungarian version shall prevail.